General terms and conditions for all bookings

1. MAKE A BOOKING / PAYMENT OPTIONS
 
1.1. Booking requests can be sent to:
(a) By email at: booking@sozopolapartments.bg
(b) Through our web form at: www.sozopolapartments.bg   through a registration form 
(c) By phone: +359886808181
(d) By fax: +359 550 23 330
 
All bookings are made subject to availability. Bookings are confirmed via email by a representative of Sozopol Apartments within 48 hours.
 
1.2 Booking becomes effective after payment is made to SozopolApartments - not less than 30% of the total booking amount.


Methods of payment:
(a) By bank transfer to following account:
 

 

Account holder name: HOMECARE BULGARIA

Account holder address: Burgas, 14, Alexander Veliki Str

Bank name: First Investment Bank

Bank address: 58, Alexandrovska Str

IBAN: BG32FINV91501015418151

BIC: FINVBGSF

 
1.3 Once payment for booking is received, you will be sent an electronic confirmation of the reservation to the email address provided.
 
1.4 Any outstanding amount of the booking must be paid on the day of registration at the hotel.
Upon registration you are required to submit standard documents for registration such as a passport copy and / or other valid identity document.

   

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2. RATES


2.1 Additional discounts may be granted in respect of guaranteed repeat visits.
2.2 State tax, VAT (9%) and tourist tax are included in all rates.
2.3 Bed linen is included in all rates. Daily cleaning (sorting) and check out cleaning is also included.

 

4. BOOKING CANCELLATION POLICY

 
4.1 SozopolApartments adheres to the following booking cancellation policy for the apartments:
 
In case of booking changes and cancellation within 14 (fourteen) days before the accommodation date no penalty fee is due. If booking is paid in full, payment will be refunded in full deducting the bank transfer charges only.
In case of late booking cancellation (less than 14 days before accommodation) or if the customer fails to arrive, a penalty fee amounting to 30% of booking is payable.
4.2 Bookings are canceled:
(a) by email: booking@sozopolapartments.bg;
(b) by fax: +359550233 30
 

5. REGISTRATION AND CHECK OUT HOURS

(a) Registration and accommodation take place from 15:00 pm to 22:00 pm. Early accommodation is only guaranteed upon request. Late accommodation after 22:00 pm is only guaranteed upon request.
 
(b) Check-out is no later than 12:00 noon on the day of departure. Late check-out is only guaranteed upon request. For late check out between 12:00 noon - 17:00 pm a surcharge of EUR 10 (VAT incl.) is payable. Check out after 17:00 pm can only be guaranteed upon request and a fee for half a day is payable.
 
(c) SozopolApartments reserves the right to move any guest to another of its apartments in case of need (e.g. power breakdown, fire, flood, natural disasters).
 
6. GENERAL POLICY
 
6.1 In order to consider our neighbors we implement a strict "No party policy" and the management of SozopolApartments reserves the right to compel any guest who violates the peace of others to leave. Guests pay a penalty of EUR 50 for each violation.
 
(a) No pets are allowed.
(b) Noise and loud music between 22:00 pm and 09:00 am is not allowed
(c) Using the swimming pool between 20:00 pm and 09:00 am is not allowed
(d) Using barbeque / grill on balconies and common / green areas is not allowed.
(e) No smoking is permitted in the apartments. Smoking is permitted on balconies only.

(f) All keys must be returned upon departure. For unreturned keys a fee of EUR 10 (VAT incl.) is payable to replace each bunch of keys.
  
(g) Guests must immediately inform SozopolApartments of all shortcomings in the apartments and damages that occur.
 
(h) At the time of check out the apartment, its furnishing and equipment is inspected by our representative and in case of damages the guest is obliged to cover the cost of replacement.
 
(i) Each apartment can accommodate a maximum number of guests, which is listed in its description. There shall be no exceptions to this maximum unless with the express consent of the management of SozopolApartments.
  
 
7. WORKING HOURS
 
(a) The working hours of SozopolApartments Office/ Reception at View Apartments is: 09:00 am - 22:00 pm, local time.
 
(b) SozopolApartments contact information:
Tel.: +359886808181
Fax: +359550233 30
E-mail: booking@sozopolapartments.bg
Website: www.sozopolapartments.bg
 
8. EMERGENCY
 
(a) In case of emergency in the apartments during working hours you can always contact SozopolApartments through the above contact details.
 
(b) Out of working hours you may contact the management of SozopolApartments through the mobile phone number that will be provided you upon booking confirmation.

 

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